You can file a complaint through our website by navigating to the “File a Complaint” section. Fill out the required form with details about your issue, and our team will review and address it promptly.

Please provide as much detail as possible, including your contact information, the nature of the complaint, property details (if applicable), and any relevant documents or evidence.

We aim to acknowledge all complaints within 24 hours and resolve most issues within 5-7 business days, depending on the complexity of the situation.

Yes, all complaints are handled with strict confidentiality. Your personal information and the details of your complaint will only be shared with those directly involved in the resolution process.

Yes, once your complaint is submitted, you will receive a reference number that you can use to track the status of your complaint through our website or by contacting our support team.

If you’re not satisfied with the outcome of your complaint, you can request a review by contacting our support team or escalating the issue to our management.

Yes, you can file a complaint on behalf of another person, but you must have their consent and provide their contact details for follow-up.

We recommend filing a complaint as soon as possible after the issue arises to ensure timely resolution. However, we will consider all complaints, even those filed after some time has passed.

You can file complaints related to property management services, tenant relations, billing issues, maintenance problems, or any other concerns related to our services.

You will be notified of the resolution via email or phone, depending on your preferred contact method. We will also update the status on our website if you’re tracking the complaint online.